Help Center
Find answers to common questions about PlateFlow.
Getting Started
How do I sign up?
Visit plateflow.io and click "Start free." Enter your restaurant name, email, and you'll be automatically logged into your new dashboard.
What happens after signup?
You'll land on the onboarding wizard which guides you through adding your menu, setting up your floor plan, and configuring your first employee. Sample data is pre-loaded so you can explore immediately.
Do I need a credit card to start?
No. The Free plan includes 1 location and 2,500 orders per month with no credit card required.
POS (Point of Sale)
How do I open a new order?
From the POS screen, select a table from the floor plan or tap "Quick Takeout" for a pickup/takeout order. Add items from the menu and submit.
Can I split a check?
Yes. Tap the order, then "Split Bill." You can split evenly, by item, or by custom amount.
How do cash payments work?
When marking an order as paid, select "Cash." You can optionally enter the amount tendered to calculate change. Cash sessions track your drawer balance.
KDS (Kitchen Display)
How does the KDS work?
The KDS shows incoming orders as tickets in real-time. Kitchen staff tap "Bump" to mark items complete. Tickets change color based on urgency (time elapsed).
Can I filter by station?
Yes. Set up stations (Grill, Fryer, etc.) in Settings, then use the station filter on the KDS screen to show only relevant tickets.
Menu Management
How do I add menu items?
Go to Menu in the dashboard. Click "Add Item," fill in the name, price, and category. You can also add descriptions, modifiers, and set availability.
Can I import my menu from another POS?
Yes. Use "Import Menu" to upload a CSV file or paste your menu text. Our AI parser will extract categories and items automatically. Available on Plus plans and above.
How do I 86 an item?
Toggle the availability switch on any menu item. It will immediately be hidden from the POS and online ordering.
Reservations
How do reservations work?
Reservations are managed from the dashboard. Create a reservation with guest name, party size, date, and time. The waitlist feature handles walk-ins.
Billing
How do I upgrade my plan?
Go to Settings > Billing and click "Upgrade." Choose your plan and complete checkout via Stripe. Your new features are available immediately.
Can I cancel anytime?
Yes. Cancel from Settings > Billing. Your subscription remains active until the end of the current billing period.
Troubleshooting
The POS isn't loading.
Try refreshing the page. If it persists, clear your browser cache. The POS works best on Chrome or Safari. Check your internet connection.
I can't log in.
Make sure you're using the email you signed up with. Try "Lost your password?" on the login page. If you used a signup link, it may have expired (they're valid for 5 minutes).
How do I contact support?
Free plan: use this help center. Plus plan: email
[email protected]. Growth+ plans: use the in-app support widget in your dashboard.